Terms of Use

Welcome to the monthly unlimited car wash membership that opens the door to a clean car all month long. The Metro Pass auto renews each month on the credit/debit card you have provided via our secure systems. With access to all our locations in Idaho, Washington, and Montana, you can wash as often as you like, wherever you are. By enrolling in our plan, you agree to the terms and conditions outlined below:

Effective Date: November 2, 2023

TABLE OF CONTENTS:

1. AUTOMATIC RECHARGE SUBSCRIPTION

2. FASTPASS ID TAG

3. LOCATION CLOSURES

4. CUSTOMER SUPPORT

5. CANCELLATION

6. TERMINATION OF MEMBERSHIP

7. REFUNDS AND MEMBERSHIP CHANGES

8. SALES TAX

9. PROMOTIONAL OFFERS

10. PRICE CHANGES

11. VEHICLE SAFETY GUIDELINES

12. VEHICLE DAMAGE RESPONSIBILITY

13. COMMUNICATION CONSENT

14. DEALERSHIP OWNED VEHICLES

15. AGREEMENT ACCEPTANCE

16. TERMS MODIFICATION

AUTOMATIC RECHARGE SUBSCRIPTION:

   All monthly unlimited memberships are subject to an AUTOMATIC RECHARGE SUBSCRIPTION. Your credit/debit card on file will be charged every month. Memberships opened on the 29th through the 31st of the month will be billed on the 28th.

FASTPASS ID TAG:

   Your monthly unlimited membership is assigned to one (1) vehicle by a FASTPASS ID TAG attached to your vehicle’s windshield. You agree not to tamper with or remove the tag without notifying METRO EXPRESS CAR WASH and canceling your plan.

   For online purchases, your FASTPASS ID NUMBER will be assigned to your vehicle when you redeem your code at the car wash location you choose upon purchase.

   Any tampering or attempt to move a FASTPASS ID will result in the automatic termination of your membership.

LOCATION CLOSURES:

   METRO EXPRESS reserves the right to close locations due to circumstances affecting service availability, such as inclement weather, holidays, equipment maintenance, servicing, or upgrades.

CUSTOMER SUPPORT:

   Customer support is available Monday to Friday, 8 am to 6 pm Boise, Idaho local time. Manage your account online at https://www.metroexpresscarwash.com/myplan/.

   Customer support can be contacted through info@metroexpresscarwash.com or by calling +1 (208) 820-2077.

CANCELLATION:

   Your UNLIMITED CLUB MEMBERSHIP is an AUTOMATIC RECHARGE PROGRAM that remains in effect until you submit a CANCELLATION request at https://www.metroexpresscarwash.com/myplan/ or by calling customer service (see CUSTOMER SUPPORT). 

   Cancellation requests must be made at least 3 business days before your monthly billing renewal date.

TERMINATION OF MEMBERSHIP:

   METRO EXPRESS CAR WASH reserves the right to terminate unlimited accounts for pass abuse, conduct, safety concerns, and may modify or cancel this program or individual accounts at any time for any reason.

   METRO EXPRESS may terminate the plan if the recurring charge is declined by the credit card processor. If declined, METRO EXPRESS reserves the right to attempt the charge daily for up to 14 days.

REFUNDS AND MEMBERSHIP CHANGES:

   No refunds will be given for mid-month cancellations or for billing cycles with no wash usage. To pause your membership or assign an account to a new vehicle, contact customer service (see CUSTOMER SUPPORT).

SALES TAX:

   All sales are subject to the SALES TAX rules of the state in which the membership is purchased, and SALES TAX will be added as required to monthly memberships in those states.

PROMOTIONAL OFFERS:

   PROMOTIONAL OFFERS are valid one time per account. If an account is re-enrolled at the PROMOTIONAL RATE, it will not be guaranteed an additional 90 days of promotional pricing, and regular rates will apply.

   PROMOTIONAL PRICING is subject to the terms of the promotion and ends when the promotional period expires.

PRICE CHANGES:

   Monthly promotional/introductory rates may increase without individual member notification. Notification of price increases will be posted at all locations 30 days or more in advance of the change.

VEHICLE SAFETY GUIDELINES:

   Enrolled vehicles must meet METRO EXPRESS CAR WASH’S SAFETY GUIDELINES. Enrollment does not guarantee satisfaction of these guidelines until a visual inspection at our wash is performed.

VEHICLE DAMAGE RESPONSIBILITY:

   METRO EXPRESS CAR WASH is not responsible for damage to or the repair of various vehicle components or conditions, as listed in the terms.

   Including but not limited to:

   By providing your email or phone number, you agree to be contacted by METRO EXPRESS CAR WASH via email and text message for account management and updates on services and promotions.

   We will send account-related information electronically, such as payment authorizations, invoices, and notices, via email or text messages. You agree that these electronic communications satisfy any legal communication requirements.

DEALERSHIP OWNED VEHICLES:

   UNLIMITED CLUB MEMBERSHIPS are not for use on dealership-owned vehicles. Contact customer support (see CUSTOMER SUPPORT) for dealership-owned vehicle wash options.

USER DATA

   We will maintain certain data relating to your use of your UNLIMITED CLUB MEMBERSHIP as well as data that you provide about yourself. For more information about what we do with data see our Privacy Policy

AGREEMENT ACCEPTANCE:

   An agreement to the terms and conditions must be accepted at the time the account is opened. Enrollment into the UNLIMITED CLUB is considered acceptance of these terms and conditions.

TERMS MODIFICATION:

   METRO EXPRESS CAR WASH may update, alter, change, or modify these TERMS AND CONDITIONS without notification. It is your responsibility to check for and comply with such adjustments.

By enrolling in METRO EXPRESS CAR WASH’S UNLIMITED CLUB MEMBERSHIP program, you acknowledge and accept these terms and conditions. Please review this document regularly for any updates or changes.